Signing in without a password
You sign in with your email: we send you a link and a code. What to do when the link doesn’t work or the email doesn’t arrive.
Who it is for: EveryoneKleenee has no passwords. Every time you sign in, you get an email with a sign-in link and a code.
How to sign in
- Open app.kleenee.com and enter your email address.
- Press Send sign-in link.
- Open the email from Kleenee and press the button in it. You are signed in in the same browser where you asked for the link.
If the link opens in a different browser, for example inside Viber, WhatsApp or the Gmail app, signing in fails, because the link only works in the browser that asked for it. Type the code from the same email into the Code from the email field instead.
Your first time in Kleenee
- Starting a new account: enter your email and sign in. Kleenee then guides you through the four-step setup.
- You were invited to a team: open the invitation link you received, sign in with your email and press Join the team. See Inviting team members.
When something doesn’t work
| Message or problem | What to do |
|---|---|
| The email didn’t arrive | Check your spam folder. The email comes from a kleenee.com address. |
| This sign-in link has expired or has already been used. Please request a new one. | The link was already used or has expired. Ask for a new one. |
| Too many sign-in links have been requested. Please wait a few minutes and try again. | Wait a few minutes before trying again. |
| The code is incorrect or has expired. Please request a new one. | Enter the code from the newest email, or ask for a new one. |
Signing out
Press Sign out at the bottom of the menu. On a shared phone or computer, sign out after every shift.