Managing your subscription, invoices and cancelling
Changing your card, invoices, changing plans and cancelling. What happens to your data after cancelling.
Who it is for: Owners and managersThe subscription is managed by the business owner.
Card, invoices and cancelling
On the My account page, press Manage subscription. Paddle’s customer page opens, where you:
- change your card,
- download invoices,
- cancel the subscription.
The button appears once our team has confirmed the subscription. If you don’t see it after paying, write to us.
Changing plans
Write to us at support@kleenee.com with the plan you want. When moving to a bigger plan or adding rooms, you pay only the difference until the end of the billing period.
When moving to a smaller plan:
- features not in the new plan stop working (for example links for contractors and owners),
- the data is kept and comes back if you move up again,
- that feature’s automatic tasks are no longer created (for example stay-over cleans).
Cancelling
After cancelling, Kleenee works until the end of the paid period. We then keep your data for 90 days before deleting it. The details are in the terms of service.