Account temporarily suspended
Why access stops when a subscription isn’t paid, and how to get it back.
Who it is for: EveryoneWhen access to a business is suspended, every team member sees the Your account is on hold page after signing in.
Why
Usually because a confirmed subscription wasn’t paid or was cancelled, and 7 days have passed since. Less often our team suspends it, and then we write to you why.
When the trial ends without a plan, access is locked the same way, and the page is called Your free trial has ended. See Free trial.
What happens
- Nobody in the team can work in the app.
- Automatic work stops: calendars aren’t checked, no new tasks are created, links for contractors and owners don’t work.
- Your data is kept. Nothing is deleted.
Getting access back
- The owner: pay the subscription through Paddle (the link in the invoice email) or write to us at support@kleenee.com. Access comes back as soon as the payment goes through.
- Other team members: contact the owner or manager of the property.