The guest has checked out

Record a guest’s departure so the cleaning starts at once, including when they leave earlier than planned.

Who it is for: Front desk and managers

On the Guest requests page, under Guest checked out, choose the room and press Record check-out.

What happens

  • The room becomes Dirty.
  • Today’s cleaning of the room moves to now; if there is none, a new one is created.
  • If the guest was due to stay longer, the stay is shortened to today. The room gets the Early departure label, and stay-over cleans planned for later days are cancelled.
  • The calendar or PMS won’t move the cleaning back at its next check.

When to use it

  • In hotels without a connected calendar, for every departure.
  • When a guest leaves earlier than the booking says.
  • When a guest leaves before check-out time, so the room can be cleaned sooner.

This works on every plan. It doesn’t work for rooms out of order.

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