What the front desk sees and can do

The Front desk role is made for people at reception: they see everything, and change only what concerns guests.

The front desk can

• See the overview with every room and task, like a manager.
• Mark unfinished work urgent or remove the urgency (Priority and urgency).
• Pass on a guest request and choose who does it.
• Record a late check-out or an early arrival.
• Record that a guest has checked out, extend a stay or move a guest.
• Mark a pet in the room.
• Report an issue, and return or dispose of found items.
• See stock and the minibar and mark the minibar charged.
• Skip a stay-over clean when the guest doesn’t want cleaning.

The front desk can’t

• Assign tasks, change due times or approve cleanings.
• Edit properties, rooms, checklists, the team or settings.

If someone at reception also needs some of that, the owner can create a custom role, for example a front desk role that assigns tasks or inspects rooms.

The Guest requests page in the menu is the front desk’s main workplace.