Lost and found
Every found item in one place until the guest collects it. How items are returned, disposed of and how long they are kept.
Who it is for: Front desk and managersPro plan and aboveThe Lost and found page is open to everyone in the team. How to record an item is in Found items.
The list
- Awaiting collection: everything being kept, with where it was found, a description, photo, where it is stored and who found it.
- Returned or disposed of, last 30 days: what was returned or disposed of.
Each item is kept for 90 days. After that it shows Storage period has ended and you can dispose of it.
Returning and disposing
The front desk and managers press:
- Returned to guest when the guest has collected it.
- Disposed of when it was thrown away or given away.
The Front desk task created for the item closes by itself.
If you marked an item by mistake, Back to storage puts it back on the list, and the front desk gets a new task.