Task statuses
The six task statuses, who changes them and what happens to the room when a status changes.
Who it is for: EveryoneEvery task is in one of six statuses:
| Status | Meaning |
|---|---|
| Waiting | The task is waiting for someone to start it. |
| In progress | The assignee pressed Start. |
| Done | The assignee handed the task in; it is waiting for a manager’s check. |
| Approved | A manager approved the work. This is the end; an approved task doesn’t change any more. |
| Sent back | A manager sent the work back, with a note on what to fix. |
| Cancelled | The task was cancelled. A manager can reopen it. |
Who may do what
| Change | Who |
|---|---|
| Waiting → In progress | The assignee or a manager |
| In progress → Done | The assignee (once every item is ticked and photos are added) or a manager |
| Done → Approved or Sent back | A manager, or a custom role allowed to inspect (not their own work) |
| Sent back → In progress | The assignee or a manager |
| Any unfinished → Cancelled | A manager |
| Cancelled → Waiting | A manager (Reopen) |
| In progress → Waiting | Kleenee, the first time a housekeeper marks “Do not disturb” |
Staff change only their own tasks, and only their status. Due time, room, priority and assignee are changed by a manager.
What happens to the room
Cleaning statuses move the room status:
- In progress → the room is Being cleaned
- Done → the room is Awaiting inspection or Clean, depending on whether the property inspects rooms
- Approved → the room is Verified
- Sent back → the room is Dirty
- a started cleaning put back to Waiting or Cancelled → the room is Dirty
What else happens at hand-in
When a task is handed in (Done), Kleenee records the pay amount if you have set prices, takes supplies off the stock and, for a work order, marks the issue resolved. When a task is sent back, the pay amount is cleared until it is handed in again.