Automatic tasks: when Kleenee creates them
Bookings, dirty rooms, check-outs, issues, repairs, found items and repeats. Every rule in one place.
Who it is for: Owners and managersKleenee schedules much of the work by itself. Such a task says why it was created, and the history shows it as automatic.
| Label on the task | When it is created | Type and due time |
|---|---|---|
| Automatic task: stay | For every booking | Cleaning, on the departure day at check-out time |
| Room marked dirty | The room turned dirty and has no cleaning today | Cleaning, now |
| Guest checked out | The front desk recorded a check-out or moved a guest | The existing cleaning moves to now, or a new one is created |
| From a reported issue | Someone reported an issue | Maintenance, now if urgent, otherwise in 2 hours |
| After a repair | A maintenance task was handed in | Cleaning now; and an Inspection in an hour if the property doesn’t otherwise inspect rooms |
| Found item | Someone recorded a found item | Front desk, now; closes itself when the item is returned or disposed of |
| Automatic task: stay-over | A guest is staying and the property has a stay-over rule | Stay-over clean, at the time in the rule |
| Automatic task: recurring | A recurring task is due | Type and due time from the rule |
Who gets them
- Cleanings and stay-over cleans stay unassigned, because only you know who is on shift today and on which floor. Assign them on the Daily plan page.
- A work order from an issue goes to the team member with the Maintenance role if there is exactly one; a found-item task goes to the front desk if there is exactly one front desk member.
- A recurring task goes to the person in its rule.
No duplicates
Kleenee doesn’t create a second cleaning when the room already has an unfinished cleaning for today or one that was sent back. Every stay has at most one live cleaning and one stay-over clean per day.
When automatic tasks are cancelled
- A booking is cancelled: its cleaning is cancelled.
- A stay is shortened: stay-over cleans after the new departure are cancelled.
- A room goes out of order: cleanings, stay-over cleans and inspections still waiting are cancelled.
- An issue is marked resolved by hand: its work order is cancelled if it hasn’t started.